Shipping & Returns

SHIPPING
Paramount Coffee uses United Parcel Service (UPS) and United States Postal Service (USPS) to ship our coffee to our online customers within the United States. As UPS can not deliver packages to post office (PO) boxes, please make sure your account includes a physical location address. We offer UPS Ground or UPS Second Day Air shipping for addresses within the United States.
Note: Second Day Air is only available to shipping addresses outside of Michigan in the US. Items shipped to Lower Peninsula MI are generally received the following day.


FREE shipping offer is limited to ground shipping within the continental United States.

All internet orders are generally shipped the following business day, Monday-Friday.*

United States Shipping Information
UPS Ground Transit Time: 1-5 Business Days, to most locations.
Delivery based on distance to destination.
UPS 2nd Day Air Transit Time: 2 Business Days, to most locations.
Delivery typically by the end of the next day.
UPS Next Day Air Transit Time: Next Day, to most locations.
USPS Priority Ground Transit Time: 1-5 Business Days, to most locations.
Delivery based on distance to destination.
USPS Express Mail Transit Time: Next Day, to most locations.

Other Shipping Information
All orders are limited to one (1) "ship to" address. Regardless of order shipping method or cost, multiple "ship to" address requests will not be honored and your order may be refunded. If your order requires multiple "ship to" addresses, i.e., for shipping to multiple addresses for gifts, separate orders must be placed with each of the different addresses. UPS Saturday delivery and USPS Sunday delivery are special request shipping options that have additional costs.

RETURNS
Paramount Coffee guarantees you'll enjoy our fresh roasted coffees. If for any reason you are not completely satisfied with your order, Paramount Coffee will gladly exchange it or replace it within the first thirty (30) days from the ship date. We are unable to accept returns or issue refunds after thirty (30) days from the ship date. On any individual product purchases that are returned, you will receive a credit for the full price that you paid for the product, and you will only incur the shipping cost, which would not be refunded. For the return of items that are either broken, defective, incorrect, or missing, Paramount Coffee will re-ship at no charge to customers.

To request a return/refund please contact us by clicking the Contact Us link.

*Applies to orders paid via credit card or Paypal instant transfers. Orders paid via Paypal's eCheck service will be held until payment clears. eChecks generally clear in 3-4 business days. Next business day shipping depends on several factors including, but not limited to: number of orders processed, product availability, UPS and USPS shipping schedules, holidays, and etc.

 
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